Website accessibility statement

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording, or braille please contact us:

Email customerservices@berneslaihomes.co.uk 

Phone 01226 787878

We’ll consider your request and get back to you in 5 working days.

If you've asked us for help to use an online form, we'll either:

• support you to fill the form in during the call
• put you in touch with someone who can help

Contacting us by phone or visiting us in person

We provide a text relay service for people who are D/deaf, hearing impaired or have a speech impediment.

Our offices have audio induction loops, or if you contact us before your visit we can arrange a British Sign Language (BSL) interpreter.

Enforcement procedure

If you're not happy with how we respond to your request you can contact the Equality Advisory and Support Service (EASS). They are responsible for enforcing the Public Sector Bodies (Website and Mobile Applications) (No.2) Accessibility Regulations 2018.

We're always looking to improve our website and make it more user friendly for everyone.

If you have any problems using it, or think we're not meeting accessibility requirements, please let us know by emailing customerservices@berneslaihomes.co.uk

Berneslai Homes is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the following non-compliances listed below.

PDFs published before September 2018

We do have some remaining PDF documents, published on this website before 23 September 2018 that we need to keep and that are not accessible. This is usually due to the size of the document, the complexity and whether we have an original version that was produced by Berneslai Homes.

In most cases there’s page content that matches what is contained in the PDFs and where this is not the case we provide advice about how users can get this information and advice in alternative ways. The cost of fixing this limited issue is a disproportionate burden.

Our eforms are built and hosted through third party software and ‘skinned’ to look like our website.

However, we’re aware that the external eform site www.forms. berneslaihomes.co.uk has several known and complex to resolve accessibility issues.

The site has a separate accessibility statement which advises how users can access services using alternative formats.

We’ve assessed the cost of fixing the issues with our eform site. We believe that doing so now would be a disproportionate burden within the meaning of the accessibility regulations. Therefore, we will be replacing our eforms so they will be fully compliant.

The following content is exempt from the accessibility regulations. We'll consider any requests for accessible versions of this content at our discretion.

• PDFs and other documents published before 23 September 2018 - the accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.
• Third party content that isn't within our control, such as social media 'like' buttons.

Our tests include:

• an automated testing tool provided by Siteimprove to test every published page on our website
• Adobe Acrobat Pro to test and fix PDF documents
• human testing for usability 

We run a full automated accessibility test on our website each week and fix any issues that are found. If any issues take longer to fix, we'll publish details of them on our accessibility statement. 

We intend to introduce more manual (human) testing to support our routine tests. We're looking at organisations that can help us to develop and carry out some robust manual testing.

Online

Our website is compatible with language translation software.

To translate into another language, we recommend Google Translate website service. You’ll need to type the website address www.berneslaihomes.co.uk into the site and press the blue arrow to proceed. It will open in a new window and you can select a language at the top of each page.

You can also translate specific documents within the website by saving them to your device and then uploading them to Google's document translation service. 

Translate this site or documents into other languages using Google Translate

Phone

We use a telephone translation service which allows us to communicate with tenants quickly and easily in their own language. The service supports over 230 languages and dialects.

We arrange a three-way telephone conversation where interpreters accurately and securely pass on information between the tenant (using their own language) and Berneslai Homes staff.

This is a service we can arrange either on demand or by appointment.

Face to face

We use a face to face translation service in a customer’s home or at another convenient location.  This sometimes takes us up to five days to arrange.

In writing

Translating into foreign languages takes time, is expensive, and often does not resolve the customer’s enquiry, and so we don’t usually offer written translations. If needed we will translate legal documents, such as a notice to end a tenancy.

Pentru traducerea într-o altă limbă, vă recomandăm serviciul de site web Google Translate. Va trebui să introduceți adresa site-ului www.berneslaihomes.co.uk pe site și să faceți clic pe săgeata albastră pentru a continua. Se va deschide într-o fereastră nouă și vă puteți selecta limba în partea de sus a fiecărei pagini.

Aby przetłumaczyć na inny język, zalecamy skorzystanie z serwisu internetowego Google Translate. Musisz wpisać adres strony internetowej www.berneslaihomes.co.uk na stronie i nacisnąć niebieską strzałkę, aby kontynuować. Otworzy się w nowym oknie i możesz wybrać język u góry każdej strony.

Lai tulkotu citā valodā, iesakām izmantot Google tulkotāja vietni. Lapā jāievada vietnes adrese www.berneslaihomes.co.uk un jānospiež zilā bultiņa, lai turpinātu. Tas tiks atvērts jaunā logā, un katras lapas augšdaļā varat izvēlēties savu valodu.