We're using cookies to give you the best experience on our website.

You can find out more about which cookies we're using here. 

Tenant satisfaction survey - out now!

Published: 01/11/2024
Tenant Satisfaction Survey

During November and December, we’re inviting 1,750 tenants to take part in our tenant satisfaction survey. It’s important we get your views so we can understand how we’re performing and how we can improve our services.

The survey contains the Tenant Satisfaction Measures that the Regulator of Social Housing has introduced. At the end of every financial year we, along with all other social housing landlords, will publish a range of standard tenant satisfaction information which will include some of the results from this survey. 

If you receive a survey either in the post, by email, or text, we’d be grateful if you can take a few minutes to tell us what you think - your views really count!  

We use a nationally recognised confidential survey that is carried out on our behalf by ARP Research, an independent research company.    

Emails will come from ‘Berneslai Homes Survey’ (noreply-berneslai@arpsurveys.co.uk) and text messages from 07860 017314.

Read our frequently asked questions about the survey and find out how we performed last year on our website here.

 

Latest Articles