Our tenants and residents
It’s important that we understand the diverse needs of the tenants and residents who make up our customers. This helps us to make sure that everyone has fair access to the services we provide, and that we can adapt our approach to meet your needs.
3%
Age 25 and under
64%
Age 26 to 65
33%
Age 66 and over
91%
Language spoken
English
1%
Language spoken
Polish
7%
Language spoken
Unknown
21%
Physical disability
5%
Learning disability
21%
Mental health condition
14%
Sensory disability
55%
Christian
31%
No religion
3%
Unknown
7%
Prefer not to say
72.6%
Straight
1.4%
LGBTQ+
26%
Prefer not to say
On an individual basis we tailor services for tenants by:
- Making special appointments with 3,776 tenants
- Sending letters in larger font to 926 tenants
- Arranging BSL interpreters when needed to 24 tenants
- Arranging translation service when needed to 171 tenants