Our Executive Management Team (EMT)
How we're run - our Executive Management Team (EMT)
Our executive management team bring a wealth of experience and knowledge to their roles. They live and breathe our ‘three Cs’ values and support the organisation, their directorates, and everyone at Berneslai Homes to deliver excellent services for customers.
EMT areas of responsibility
Arturo Gulla
Arturo is Building Safety Lead.
Property services:
- Asset management (assets and sustainability, capital projects)
Repairs, maintenance, and building safety:
- Compliance
- Performance and business development
- Dedicated damp and mould team
Dave Fullen
Dave is Consumer Standards Lead.
Customer services:
- Customer services
- Lettings
- Customer engagement
Estate services:
- Tenants First (tenant support services including family intervention, mental health housing support, housing coaches, tenant support, cost of living support)
- European Social Fund – supporting tenants into work
- Income (rent collection)
- Neighbourhoods (including anti-social behaviour)
- Community buildings
- Leaseholders
Rachel Taylor
Corporate services:
- Human Resources
- Organisational development
- Communications and marketing
- Governance and strategy
- Information Governance (data protection, records management)
- IT service management
- Finance
- Performance and improvement
- Risk management
Construction services:
- Trades: gas, plumbing, electricity, bricklaying, joinery, plastering, roofing, painting, labouring
- Planning and operations
- Procurement and stores
- Commercial
Amanda Garrard – Chief Executive
Amanda is passionate about making sure we provide the best services we possibly can to tenants. She inspires the team with inclusive leadership and coaching, not being afraid to challenge the norm and try new things.
Amanda is a firm advocate of professional coaching and loves seeing people develop - reaching their potential whilst having fun and making a positive difference to others. Her favourite of our 3Cs is ‘can do’ because she likes to get things done and encourages everyone at Berneslai Homes to keep a growth mindset – continuing to improve and always learning from best practice.
Outside of work, Amanda enjoys family time with her husband and two sons and can often be seen coaching the Holmfirth Hurricanes ladies and girls cricket club or getting out for an early morning run with their dog Tom.
Q&A with Amanda
What did you want to be when you were younger?
I wanted to join the police, but I wasn’t tall enough!
What made you want to work at Berneslai Homes?
The people. I felt at home even during my interview. My first role in housing was in Barnsley Council as a housing officer and to return as CEO 30 years later was so special. The fit just felt right.
What’s the best piece of advice you’ve been given?
My late mum said: “believe in yourself, you can do whatever you want to.”
Arturo Gulla - Executive Director Property Services
Arturo started an apprenticeship in plumbing at the age of 16 and although it wasn’t his dream job of being a professional footballer, he never looked back. Arturo loves the variety offered in his role, with his main priority being to keep people safe. Arturo is also passionate about delivering a first-class asset management service.
His favourite of our values is ‘can do’ and he always tries to bring a positive approach to challenging issues, facing them head on. Arturo believes having an optimistic and determined approach rubs off on others. He’s a collaborative leader, working closely with his team and others to gain and understand many different perspectives, make the right decisions, and make a positive difference to tenants.
Away from work, Arturo is a Manchester City season ticket holder and he also plays and organises five-a-side football for different ages.
Q&A with Arturo
What qualities do you admire in others?
I try to spend time with people who have a can do attitude and can find solutions to problems.
What advice would you give to your younger self?
Be more confident and take all the opportunities you can.
What are you most proud of?
I was really proud to achieve an Honours degree in Building Maintenance Management whilst having two very young children and working full time.
Dave Fullen – Executive Director Customer and Estate Services
Although he wanted to be a fighter pilot when he was younger, Dave’s first ‘proper’ job was actually as a Housing Management Graduate Trainee for Stockport Council. He moved to Barnsley in 1992 and was involved in the setting up of Berneslai Homes, helping to get the much-needed funding to improve homes and services.
Dave’s favourite of our values is ‘customer first’ and he encourages the team to always involve tenants, hear what they have to say, and to treat everyone with care and respect. His gran and parents lived in social housing he applies a personal perspective to everything he does by asking: “would that have been good enough for my gran?” If the answer isn’t “yes” then he’ll work hard to improve things until it is. The thing Dave enjoys most about working for Berneslai Homes is when tenants get in touch to say thank you to colleagues and everyone can see the difference our work is making to people’s lives and families.
Away from work, Dave loves to spend time in the garden relaxing, enjoying the fresh air and wildlife. He’s interested in photography and is trying to learn and practice more both at home and on holiday.
Q&A with Dave
What are you most proud of in your career so far?
I’m proud that we created Berneslai Homes and for the improvements that have been made to council housing in Barnsley. Getting the three stars from the Audit Commission was a highlight.
Who would you invite to a fantasy dinner party and why?
Archbishop Desmond Tutu – a truly inspirational leader with an infectious laugh and smile who was so instrumental in challenging apartheid and steering South Africa forward after its end.
What’s your favourite film?
Frank Capra’s It’s a Wonderful Life starring James Stewart because sometimes we’ll never know the impact of our work and life on others.
Rachel Taylor - Executive Director of Resources
Rachel enjoys working with numbers, so after doing a Maths degree becoming an Accountant seemed the natural choice. After working in local government, a large accountancy firm and education, Rachel moved to social housing and has held senior leadership roles in ALMO’s and Housing Associations.
Her favourite value is ‘curious’ as she likes to find out about the people she works with and understand how things work. Rachel has a passion for making sure customers are listened to and treated well – knowing what’s important to customers enables organisations to deliver value for money services.
Away from work, Rachel’s interests include ballroom dancing, glass art, walking her two dogs and spending time with her family.
Q&A with Rachel
If you could choose a superpower, what would it be?
X-ray vision so I can always see what’s coming around the corner!
If you won the Lottery, how would you spend the money?
Take the family on an around the world holiday while I decided what to spend what was left.
Who inspires you?
My youngest child, Alex. They’ve faced a lot of challenges to be who they want to be whilst teaching maths to teenagers!