Customer Services Committee

Membership: 4 tenants or leaseholders (2x paid, 2x voluntary) plus Board members.
Meetings: Every quarter (4 per year) for 2 hours. Please note that this is now closed for applications.

What does the committee do? 

The Customer Services Committee is all about making sure we listen and respond to the tenant voice. 

The committee offers challenge and seeks assurance that Berneslai Homes is: 

  • Listening to tenants
  • Delivering excellent services
  • Making sure plans are in place to resolve any issues we know about
Customer Services Committee

How do they hear the tenant voice? 

The Committee has two tenant Board members and four additional tenant members who give a tenant perspective on items being discussed and have an equal say in the decisions made by Committee.

All reports that are presented to the Customer Services Committee have a section that must include any tenant feedback and consultation, and the difference or impact on tenants.

Can anyone attend committee meetings?

Not usually as they are private meetings, but occasionally we may open them up for observation for anyone interested in being involved.

You’re welcome to view recent meeting agendas and summary of the discussions and decisions made below.

Customer Services Committee Meeting Summary 13 November 2025

Customer Services Committee Meeting Summary 14 August 2025

Customer Services Committee Meeting Summary 8 May 2025

Customer Services Committee Meeting Summary 18 February 2025

Customer Services Committee Meeting Summary 14 November 2024

Meet our committee

White text on a purple background, which says 'Customer Service. Richard Fryer. Customer Services Committee Chair.' There is an image of Richard Fryer to the left of the text.

Richard Fryer, Customer Services Committee Chair

White text on a purple background, which says 'Customer Service. Cllr Dave Leech. Council Board member.' There is an image of Cllr Dave Leech to the left of the text.

Cllr Dave Leech, Council Board member

White text on a purple background, which says 'Customer Service. Rebecca Mather. Tenant Board member.' There is an image of Rebecca Mather to the left of the text.

Rebecca Mather, Tenant Board member

White text on a purple background, which says 'Customer Service. Lisa-Marie Sear. Tenant member.' There is an image of Lisa-Marie Sear to the left of the text.

Lisa-Marie Sear, Tenant member

White text on a purple background, which says 'Customer Service. John Townend. Tenant member.' There is an image of John Townend to the left of the text.

John Townend, Tenant member

White text on a purple background, which says 'Customer Service. Joan Whitaker. Tenant member.' There is an image of Joan Whitaker to the left of the text.

Joan Whitaker, Tenant member